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APS Estimating Customers Smart Meter Bills

Sedona AZ (June 21, 2015) – The following is a letter to the SedonaEye.com editor:

ACC Confession:

“More and more often” APS ‘Smart’ Meters Don’t Work
Information & Perspective by Warren Woodward
Sedona, Arizona ~ June 21, 2015

The ACC is tasked with the responsibility to protect AZ ratepayers by weighing the costs and benefits of all state utility requests.

The ACC is tasked with the responsibility to protect AZ ratepayers by weighing the costs and benefits of all state utility requests.

Last April I made another Public Records Request of the Arizona Corporation Commission (ACC). I asked for all “smart” meter related emails and documents from January 1st, 2015 to the date of my request, April 28th.

Since the lawless and scandal-ridden ACC has so much to hide, what I received last Friday was mostly redacted. However, there were a few noteworthy unredacted email exchanges.

Below is one such exchange.

This email exchange is between employees of the ACC Utility Division’s so-called “Consumer Services” section. Mike Buck works there, and Connie Walczak is the manager of Consumer Services. The other people listed in the “To” heading of the emails are all Consumer Services workers.

Connie is explaining to Buck and the others that “more and more often” APS’s “smart” meters are not communicating, that the problem can “go on for months,” and so APS is estimating customers’ bills as a result.

This news is not without irony since, in the past, APS has claimed that one of the advantages of “smart” meters was cutting down on the number of estimated bills due to meter access problems. Is anyone surprised that another APS “smart” meter claim turns out to be a lie?

smart meters

The deadline to opt out of smart meters has been extended, contact www.SedonaSmartMeterAwareness.com now!

Last October, APS admitted to replacing some 32,000 faulty “smart” meters between January 1st and August 31st of last year alone (see: http://images.edocket.azcc.gov/docketpdf/0000156835.pdf ).

With this new revelation in the ongoing “smart” meter fiasco, one wonders how many more “smart” meters have been replaced since then. Of course the ACC wouldn’t know because, as with APS’s “smart” meter related fires, the ACC is simply too negligent to investigate. After all, laws don’t mean a thing at the ACC, especially A.R.S. 40-361.B which states:

“Every public service corporation shall furnish and maintain such service, equipment and facilities as will promote the safety, health, comfort and convenience of its patrons, employees and the public, and as will be in all respects adequate, efficient and reasonable.”

Are APS’s “smart” meters “adequate, efficient and reasonable” “in all respects?” No, not in any respect.

From: Connie Walczak
Sent: Wednesday, April 01, 2015 1:32 PM
To: Al Amezcua; Carmen Madrid; Deborah Reagan; Jenny Gomez; Michael Buck; Richard Martinez; Tom Davis; Trish Meeter


aps logoWhat you might hear from APS is….. the meter stopped ‘communicating’ with the company. Seems the Smart Meters are doing this more and more often. It may be for only a brief period or a week or a month. APS seems to not have a problem with this ‘non’ communication, they have Schedule 8, 3.1 to rely on which enables them to estimate the bills. This can go on for months. They do not check the meter when they could retrieve the data, rather, they estimate usage. They do not feel the meter is malfunctioning if it begins communicating again. Even when it continues doing this for more than one month.

smart meter port angeles

An Arizona Corporation Commission Public Records Request uncovers disturbing APS smart meter failures

From: Michael Buck
Sent: Wednesday, April 01, 2015 11:04 AM
To: Richard Martinez; Jenny Gomez; Al Amezcua; Deborah Reagan; Carmen Madrid; Trish Meeter; Tom Davis
Cc: Connie Walczak

Per Connie,

Has anyone in Consumer Services had any complaints concerning APS’s inability to read their Smart Meter’s and estimating the bill? Appreciate the information.

Thank you
Mike Buck

Warren Woodward
Sedona AZ

Read www.SedonaEye.com for daily news and interactive views!

Read www.SedonaEye.com for daily news and interactive views!


  1. TUSK Arizona says:

    Dear Sedona,

    Join us next week to send a message to APS that we won’t stand for their flip flopping. APS CEO Don Brandt has flip-flopped on raising taxes on solar customers. He continually told the public and regulators that APS wouldn’t apply to raise solar fees outside of a rate case, the proper place for rate changes. Brandt is now going back on his word and trying to quadruple solar taxes and ditch procedure to do so.

    On the anniversary of the hottest day in Arizona history (June 26th), come out and celebrate the sun by fighting for solar and against flip-floppers and those who seek to stop us from producing our own energy.


    Click above to learn more about the event details and to RSVP.

    Hope to see you there! You can also visit us at dontkillsolar.com or get updates on our Twitter or Facebook.

  2. N. Baer says:

    WARNING – APS is sending technicians around to switch out peoples’ analog meters. If you have refused installation of a digital (smart) meter, please be sure you still have your non-transmitting analog mechanical meter installed and if so, please take a photo showing the date to keep.

    For instructions on having a digital or smart meter removed see:

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