Sedona AZ (June 13, 2011)–The City of Sedona Financial Services Department is continually looking for better ways to serve the citizens of Sedona, Arizona.
In the month of July 2011, the City of Sedona Finance Department will introduce a more efficient routing system for phone calls. A dedicated phone line for sewer customers will be available to make payments at any time of day, with a live operator available from 7:00 a.m. to 5:00 p.m. and after business hours, an automated system. The sewer payment service will be offered at no cost to City of Sedona citizens.
With the new dedicated phone lines, the City of Sedona Finance Department will offer one dedicated line for taxpayers calling for assistance. Phone calls will be sent directly to Revenue Discovery Systems (RDS), where taxpayers can receive support regarding city sales tax remittance questions, also at no cost. A live operator will be available to answer Sedona tax questions from 7:30 a.m. to 4:30 p.m. on city business days.
In recent months, the Sedona Finance department received requests for quarterly and annual billing for its sewer services now billed monthly. In the July 2011 sewer billing, customers will receive a survey about wastewater billing options with their monthly statement. The Finance Department would like to receive feedback about whether customers are interested in receiving monthly, quarterly, or annual sewer billing. The survey will also be available on the City of Sedona’s Finance Department web page.
The City of Sedona is in the process of changing its policies regarding residential rental properties and wastewater accounts. The City strongly encourages all wastewater accounts to remain in the property owner’s name. Due to an increase in tenant non-payment of sewer charges, the City will be establishing a Deposit and Credit Bureau policy, which Sedona residential tenants must adhere to before establishing an account with the City. The Sedona property owner and tenant will be required to sign an agreement and pay a deposit prior to account name changes. These changes are anticipated to be effective January 1, 2012.
While wastewater billing and taxpayer assistance are the primary customer service functions of the Financial Services Department, the City of Sedona also maintains a business license database. The database contains vital information related to businesses with tax liabilities to the City of Sedona. A modified version of the Sedona business license database is available to citizens online. Please visit the Financial Services web page at www.SedonaAZ.gov to view this database.
Businesses that do not have a tax liability to the City of Sedona are not required to hold a City of Sedona Business License at this time.
Excellent customer service is a top priority for the City of Sedona Financial Services Department. From May 2011 through September 2011, City of Sedona offices are open Monday through Thursday from 7:00 a.m. to 6:00 p.m. and closed on Fridays.
In October 2011, the Sedona City Hall office hours will return to an 8:00 a.m. to 5:00 p.m, Monday through Friday, schedule.
This article was written by Barbara Ashley, Director of Financial Services for the City of Sedona Arizona, and submitted by the City of Sedona.
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City of Sedona Accepting Proposals for Enterprise Resource Planning Software from qualified firms to provide Enterprise Resource Planning Software, including implementation, data migration, and training services.
Prospective respondents may obtain a complete copy of the solicitation from the city’s website at http://www.SedonaAZ.gov under “Your Government – Bids & RFP’s”.
Proposals must be received by 5:00 p.m. (M.S.T) on Friday, August 19, 2011. Proposals should be in a sealed envelope addressed to City of Sedona, ATTN: Information Technology, 102 Roadrunner Drive, Sedona, AZ 86336.
The City of Sedona reserves the right to refuse any and all proposals.
Parks and Recreation Department is exploring the prospect of bringing Flagstaff Family YMCA to the City of Sedona. In an effort to collect feedback on the proposal of bringing the YMCA to Sedona, the Flagstaff Family YMCA will be distributing interest forms to the local schools when school resumes in order to gather ideas from students about types of activities that they would like offered in Sedona.These interest forms will be given out and collected by the schools and teachers.
In addition to the student interest forms, there will be a parent survey online to gather information on costs and volunteer interest such as coaching, action committees and support. The YMCA will also be looking for program interest and would like to collect names and information from those that are interested in the YMCA coming to Sedona.
These interest forms will be available July 18, 2011 through September 1, 2011. Please take the time to complete a survey at http://www.surveymonkey.com/s/Q8G5JN3. For more information, contact the Sedona Department of Parks and Recreation at 928-282-7098, 102 Roadrunner Drive, west Sedona or online at http://www.Sedonaaz.gov/Parks.