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Emergency 911 Information

telephoneoldfashionedSedona AZ (April 1, 2014)To best respond to an emergency situation, call takers, dispatchers and first responders need your help. Familiarize yourself and those living or visiting your home with the following tips to ensure that the 9-1-1 call taker will be able to process your emergency call efficiently and send assistance as quickly as possible.

9-1-1 NEEDS TO KNOW WHERE TO GO

• When calling 9-1-1, one of the first things you’ll be asked to provide is the location of the emergency you’re reporting.

• The call taker may not automatically know your location or may ask you to confirm it.

• Make sure you provide as much detail on your location as possible, such as landmarks, cross streets and mileposts.

KNOW YOUR CELL WELL

• The current 9-1-1 system is designed for voice communications only.

• Texting 9-1-1 is not an option in most locales; you must dial 9-1-1 and speak with a call taker.

• Pull over when driving, if possible. This reduces the chance of a dropped call.

• Lock your keypad when you’re not using your phone, so 9-1-1 isn’t dialed by mistake. For the same reason, don’t put 9-1-1 on speed dial.

• Do not give old phones to children as toys. A wireless phone with no active service can still call 9-1-1.

• If you accidentally call 9-1-1, stay on the line and tell the call taker that you do not have an emergency.

• Calling 9-1-1 from a cell phone is always free and it is never necessary to dial an area code.

Emergency Notification System logo 29-1-1 IS FOR EMERGENCY USE ONLY

• Call 9-1-1 for emergencies only. It is appropriate to call 9-1-1 when you need to save a life, stop a crime or report a fire.

• 9-1-1 is the right number to call in an emergency when a prompt response is needed.

• If you are not sure you have an emergency to report, call 9-1-1 and let the call taker decide.

KNOW HOW TO USE 9-1-1 WITH THE PHONE YOU OWN

• Before you need help in an emergency, be sure to understand how the type of phone you use affects your call to 9-1-1. It is important to know the capabilities of the device you are using (landline, cellular, VoIP).

• Cell phones may not automatically tell 9-1-1 where you are so be prepared to provide detailed information about your location.

REMAIN CALM, BE PREPARED

• Try to stay calm, give information and follow all instructions.

• Professional call-takers are trained to get information from you. Listen carefully and answer as concisely as possible.

• Remember that even if the dispatcher is still asking questions or giving instructions, help is on the way.

HELP 9-1-1 HELP YOU

• The more you know what to expect when you call 9-1-1, the faster 9-1-1 can get you the help you need.

• You can save a life! Follow all instructions the 9-1-1 call taker gives you, and don’t hang up until the call taker does. If you get cut off, call back and explain that you were cut off.

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2 Comments

  1. Susy Raybon says:

    Susy Raybon via Facebook:

    One-thousand “brothers in blue” came to pay their respects this afternoon to Officer Alexander Thalmann, 22, killed in the line of duty in New Bern, N.C., last week.

    Thalmann’s partner, Officer Justin Wester, 23, is recovering from a gunshot wound to his leg from the shootout that left convicted felon, Bryan Stallings, 35, dead.

    The incident happened March 28, in the housing projects known as Craven Terrace.

    The town’s grief was made even more painful by the local administration’s handling of events following the young officer’s death.

    For unknown reasons, newly elected, Mayor Dana Outlaw chose to attend Thursday’s funeral of the careercareer criminal.

    Adding insult to injury, last night’s planned memorial for local citizens to say “goodbye” to Alexander Thalmann was cancelled by the mayor’s office.

    It was alleged that two of the city’s aldermen had invited relatives of the killer to attend the vigil. Rather than rescind the invitation, the city chose to cancel the event.

    Officer Thalmann’s death seems to have had a greater impact on the mourning residents of New Bern than the mayor.

    On the day his officer died from being shot in the face, Mayor Outlaw posted this on his Facebook page:

    First I’m sure I share with you the enjoyment that perhaps old man winter is gone and we are about to embark on the beautiful weather New Bern is known for. I know the fishermen, boaters, water sport lovers are looking forward to a beautiful spring and summer, I know I am.

    Almost as an afterthought, he wrote:

    With heavy heart I hope all of society joins me in praying for the family of another hero who lost his life, 22 year old Alexander Thalmann.

    Alexander Thalmann was also a Lance Corporal in the Marine Reserves with a Combat Logistic Battalion in Raleigh. He has had two overseas deployments to Afghanistan.

    Obituary here.

    Examiner’s Note: Local attorney Steve Long held a memorial ceremony at his office in New Bern tonight at 8 p.m., filling the void left by the mayor’s administration.

    Readers, I encourage you to share this story. The administration of New Bern needs to know the ears of the world heard the disrespect for this Hero “loud and clear.”

    The National Military Examiner publishes military-related content on this site and more here on Facebook.

    http://www.examiner.com/article/mourning-for-new-bern-police-officer-marred-by-controversy

  2. Mary Claire Vaught says:

    In providing safety awareness that has no boundaries, here’s a safety service that will help you keep safer. You can be directly routed to the nearest 911 and can be connected with your safety network as well, in which you can have a conference call, when having an emergency. There is much more features you can take advantage, here are some: GPS location which helps you locate your safety network; active threat level to let you know if your safety network is in danger zone or safe zone (through that you can warn them if you see that they are in danger); and many other features.

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