You arrive at your hotel and check in at the front desk. Typically when checking in, you give the front desk your credit card (for any charges to your room).

You go to your room and settle in. All is good.

The hotel receives a call and the caller asks for – as an example room 620 – which happens to be your room number.

The phone rings in your room.

You answer and the person on the other end says the following: This is the front desk. When checking in, we came across a problem with your charge card information. Please re-read me your credit card number and verify the last 3 digits numbers at the reverse side of our charge card.

Not thinking anything wrong, since the call seems to come from the front desk you just give the information to but actually, it is a scam by someone calling from OUTSIDE the hotel.

They have asked for a random room number, then ask you for your credit card and address information.

They sound so professional, that you think you are talking to the front desk.

If you ever encounter this scenario on your travels, tell the caller that you will be down to the front desk to clear up any problems.

Then, go to the front desk or call directly and ask if there was a problem.

If there was none, inform the manager of the hotel that someone tried to scam you of your credit card information, acting like a front desk employee.

ANYONE traveling should be aware of this one!

Anthony J. (Tony) Palermo CCPS

Community Relations Specialist

Yavapai County Sheriff’s Office

255 E. Gurley Street

Prescott, AZ 86301

anthony.palermo@yavapai.us

928.777.7223