Comments on: Letter to the Editor: For Your Reading Audience

By: Joyce M

Joyce M — Wed, 31 Oct 2012 01:39:23 +0000

Terrible experience with the office in Colorado springs. One mistake after another. They make up stories, don’t return calls. Very frustrating to deal with. Would never purchase another thing from them if I have a choice!

By: Scott Benson, Missouri

Scott Benson, Missouri — Tue, 23 Mar 2010 02:44:03 +0000

As a past employee of United Seating and Mobility, I can assure you that Bob Gouy cares deeply about satisfying his customers on issues such as yours. I would suggest calling the St. Louis office and ask for the Quality Assurance Manager or Bob himself. I am sorry to hear of your problems and am somewhat surprised based upon my 15 yrs with the company out of the Columbia Missouri branch. I guess things may have changed in the past 4 yrs due to incredible financial pressures on the industry as a whole secondary to many, many cut-backs in reimbursement for their core business which is high-end custom equipment for persons with extremely complicated needs. I with you and them the best.

Scott Benson

By: Wheelchair user

Wheelchair user — Mon, 08 Mar 2010 21:26:54 +0000

I have been in a wheelchair for 9 years and I am a very loyal United Seating and Mobility customer, I receive great service and care from all employee’s in the Repair department. Josh is the person who always helps me when I go in and always has a tech near by if he is unavailable. So sorry to hear about your troubles but I do recommend United Seating to all wheelchair users.