We understand you are unhappy and would like to clarify. You were not callously ignored by management as you state in your article. Management spent close to three hours in the two phone calls with you trying to resolve and understand your issue. You were given the quote prior to any work being done. Following the day you were handed the quote you called our office and asked us to move forward with the repairs. As a matter of fact you requested we send the same technician that performed the earlier work. By your own admission you were pleased with the job performed and happy with the way the landscape was returned to near original condition. Your complaint was that it took less than the two days we quoted it would take. We sent four service technicians to work on your job so it would not take the typical two days. Normally we would have one or two technicians dispatched for that particular task. We charge by the job and not by the hour so it was at no extra cost to you. Because you were unhappy with your last contractor, we wanted to make this a better experience for you by finishing the job sooner than promised. Our service professionals hand dug a five foot by two foot, four and a half foot deep hole, made repairs to the damaged lines, Hydroscrubbed your mainline, and we gave you an unheard of 15-year warranty. You seemed pleased with our work when we left. Please call us to discuss this further. We would be glad to explain once again the “charge by the hour” versus the “Menu Pricing Guide” fee structure that we have in place.