But – it gets better – go to their website and you will find this:

Suddenlink(R) Cable TV – TV, Internet & Phone $59.99/Mo

So, is our reward for being loyal customers for the past six years the dubious honor of making up the financial difference to attract new customers? OR – drop our service and then pick it up again in order to get a fair shake? Based on my new rate $90 per month represents picking up the financial adjustment for just ONE new customer. Go figure!

Suddenlink bought the Sedona cable system from NPG cable. That system was terrible, it seemed to me to have issues with the architecture, unable to meet even the slightest increase in demand. Many times, with NPG, I would experience what seemed like brown outs. Brown outs, in the electrical grid, occur when the electrical output cannot meet the demands of the system so the power utility will limit service to certain areas, on a rotating basis, until demand drops. My experience with NPG was similar, there would be times when I would be working on my computer and without warning no internet, just to have it come up an hour or so later. If I called tech support during these times the company would be unaware of any issues.

It was a poor system with poor service. Because of NPG poor system and service I subscribed to CenturyLink (Qwest) and had adequate service for six years. Never had to call CenturyLink (Qwest) once.

Suddenlink bought the NPG system and advertised that much money was invested in new equipment. However putting better equipment in a system that cannot handle present demands may not solve the problem…and it appears it hasn’t.

Because CenturyLink cannot provide internet service above 1.5 megs and Suddenlink says their basic system can provide 15 megs and their sales pitch of new equipment I switched back to Suddenlink (NPG). Not the best of ideas.

First of all when I switched in the spring I had intermittent service…similar to NPG. The entire internet would go down. Suddenlink sent a tech to the house, the equipment in the house checked fine. So they decided to check the signal to the house. It appears that there is a problem from the box to my home. We were told that they had no idea when that could be fixed but the adjustments that were made should handle our service.

It did. However Suddenlink cannot deliver 15 megs of service during peak hours (7pm to 10pm). We have Netflix streaming and when we try to watch a movie during peak hours we are treated to so much buffering that a one hour and forty five minute movie will take two and a half hours or longer to get through.

I contacted Suddenlink to inform them of their peak demand problem and they want me to check my equipment;
-even though their tech diagnosed a problem from their box to my home,
-even though I tell them the buffering only happens at peak demands the rest of the day there is no buffering,
-even though I tell them that the download speed on the Netflix screen shows at best between one and two megs
-even though my own speed tests of the system during the peaks times show speeds below 1.5 megs
…Suddenlink wants to come in and check my system.

On Thursday evening we came home around 6:30, the entire system was down…phone, internet and TV. I called Suddenlink from my cell phone and after going through their maze of choices in the call-in system I was finally told that the Sedona system is experiencing problems. The system was back up around 7:15 pm.

This morning when I got up at 6am phone and internet was down though TV service was up. I rebooted everything I own in connection with the TV (even flushed the toilet twice to make sure there was no unnecessary crap any place in the house). Called Suddenlink positive I would be treated to their assumption that it would be my equipment. Went through their tedious recording, including putting in my phone number and ‘in order to maintain account security’ my pin. I was thanked for being a VIP customer, so they recognized who was calling then I get a rep on the phone who wants to verify the account again, and have me give all the information I already gave.

They would not move off of this, even demanding I give my PIN once more, the same PIN that was used to thank me for being a VIP customer and enabled me to get to the Emerald City to speak to someone. I refused.

If you live in the Sedona area, especially in the Village of Oak Creek do not switch to Suddenlink. They cannot provide steady service and regardless of what problems they find in their system they always assume it is the customer’s equipment that is at fault.

Facebook in Sedona, AZ Ken Dauth posted 11:39am Sep 2

As of yesterday, e-mails I’ve sent to AOL users have been returned. I’ve been advised by Tina with SuddenLink the following:

“We had determined that AOL has not yet ‘whitelisted’ our new outbound mail servers. We are working with them at this time to resolve. I’ll let you know once AOL has released the hold on our mail servers. I’ll contact you as soon as I find out it has been resolved. So sorry for the inconvenience. ~Tina”

So, if you don’t hear from me for a while, that’s the reason!

Eddie

Thanks!
-Ashley

Enjoyed this and appreciate eSedona. When calling eSedona, a knowledgeable American that speaks English answers the phone.

Worth every cent.

I am so glad to hear that! Thank you for reaching out to me and giving us an opportunity to resolve the issues you were experiencing. If you have any further concerns, feel free to contact me anytime.

Have a fabulous weekend!

Tina